FREQUENTLY ASKED QUESTIONS

 
What guarantees do you offer on the products you carry?
Because we specialize in "vintage" furniture we cannot offer manufacturers guarantees. However, we stand behind the quality of our products. Each of our products is unique, one of a kind and has been lovingly restored. We do our best to secure the history, age, patina and character of each piece through the restoration process. Our vintage furnishings will not look brand new.

 
How do I learn more about a product that you show online?
The best way to learn more is to email us at info@roomservice-chicago.com regarding a specific product or collection or you can call us at 773.878.5438. However, the best way to experience Room Service is to visit the shop.

 
How often do you add items to your inventory?
We are constantly adding new product to our store with new arrivals weekly, and our web site is updated regularly to reflect current assortments. To stay abreast of new additions, join our email list located at the bottom of the main page of our website.

 
Where do you get your vintage inventory?
We have relationships with reputable dealers and auction houses across the country, in addition, we attend the occasional estate sale and buy from personal collections.

 
How should I care for my wood furniture?
 
GENERAL WOOD FURNITURE GUIDLINES

• It is ideal to keep wood furniture in a regulated room temperature with consistent humidity.
• Dust using a dry soft cloth.
• Do not put wood furniture near direct heat. In a dry climate, even kiln-dried boards may experience some shrinkage.
• Always use a coaster! Dampness damages wood furniture.
• Irregularities in wood are natural, and add to its beauty.
• Regularly condition with a non-toxic furniture preserver. We recommend Howard's Feed & Wax